Leadership Coaching: Wine was great but we didn't buy...why? 0
When we are coaching executives on creating a culture of leadership we are very careful to highlight the importance of celebrating successes. By doing this they create and nurture a culture of success. So to be congruent with what we teach we decided to celebrate a significant milestone by going to wine country. Beverly and
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Leadership Coaching: Down With Dumb Rules 0
We've been Verizon customers for years. We love them and hate them. We love them because we had relatively few issues over the years. We hate them because they, like most of their competitors, have a really dumb policy. We purchased two identical Blackberry Bolds nearly two years ago, on the same day and under
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This Week's Contagious Leader in Action: Franco Graceffa 1
Each week, we will be highlighting someone we think demonstrates the actions, thoughts and mindset of a Contagious Leader. Franco Graceffa is our contagious leader this week. Those who have heard us speak probably know about our friend and his restaurant, Dolce Vita, in the North End of Boston, Ma. Franco is our hero for
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The Customer's Always Right? 0
Customer service is a sometimes long-forgotten asset. To create unforgettable customer service, you need to begin with unforgettable employee experiences. In this video, John explains more.
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3 Strategies to Stop Making Up Excuses 0
There is no room for excuses in a culture based on leadership, sadly, in ours, there is. In our culture it is acceptable to “not have the time because I’m swamped” or to “just be too busy” to make sales calls, to face challenges directly, to be on time for appointments, to change when it
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This Week's Contagious Leader Spotlight: Frank Shankwitz 0
Each week, we will be highlighting (or "spotlighting") someone we think demonstrates the actions, thoughts and mindset of a Contagious Leader. This week's spotlight is on Frank Shankwitz. Frank Shankwitz is a Prescott, Arizona resident and a 37 year veteran of the Arizona Highway Patrol. He’s a cop, always has been, probably always will be.
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Dramatic Growth Through People Development, There's a Concept 3
The Leaders Institute It was one of those typically spectacular sunny March afternoons in Fountain Hills, Arizona. Tops were down on many cars and the golf courses were buzzing with activity. It seemed as though everyone was outside. Everyone, that is with the exception of seventeen business leaders engaged in an enthusiastic leadership conversation at
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The Puerto Vallarta Experience 0
When we could have purchased this light in any one of 100 places in Arizona we chose to buy it in Puerto Vallarta, Mexico? Why? Because now the light has a story and that makes it an experience. What kind of stories are you creating with and for your employees and customers? What reasons are
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Great Leadership Does Exist! 1
We are always on the lookout for great companies lead by Contagious Leaders. Steve Farber helped our cause through his recent blog post (www.stevefarber.com/blog ) about ING Direct. It is a worthy read. ING Directs CEO, Arkadi Kuhlmann, outlines a clear vision for his company, his employees and his customers. Such clarity is rare but
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