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Category Archive for: ‘Culture’

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Leadership Coaching: Wine was great but we didn't buy...why? 0

When we are coaching executives on creating a culture of leadership we are very careful to highlight the importance of celebrating successes. By doing this they create and nurture a culture of success. So to be congruent with what we teach we decided to celebrate a significant milestone by going to wine country. Beverly and

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Posted on: 03-15-2012
Posted in: Coaching, CUEing, Culture, Customer Service, Sales

Leadership Coaching: Down With Dumb Rules 0

We've been Verizon customers for years. We love them and hate them. We love them because we had relatively few issues over the years. We hate them because they, like most of their competitors, have a really dumb policy. We purchased two identical Blackberry Bolds nearly two years ago, on the same day and under

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Posted on: 02-27-2012
Posted in: Culture, Customer Service, Leadership

Executive Leadership Training: The Power of the Story 0

Telling stories to tap employees’ minds and hearts in order to create true behavioral change is extremely powerful. We know from dozens of years on the platform that if we want to punctuate a point and make it unforgettable, we use a story. People don't retain a bunch of facts or a PowerPoint. People will

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Posted on: 08-15-2011
Posted in: Culture

Executive Leadership Coaching: Top 10 Contagious Leadership Tasks 0

Get your attitude right! Yes, the last couple of years have been rugged! They have been rugged for everyone. So, get over it and start thinking like a leader. Concentrate on what is possible rather than why you can’t accomplish your goals. Get your team’s attitude right! Identify everyone on your team with an attitude

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Posted on: 07-1-2011
Posted in: Coaching, Contagious Leaders, Contagious Leadership, Culture, Employee engagement, Hiring, Leadership, Recognition, Strengths, Success

Executive Leadership Coaching Tip: Practice Spotlighting to Build Engagement 0

Many employees are feeling ignored, under valued and under appreciated. There is no big surprise here. Over the past three years many executives have systematically pulled in the reins, focused on survival and left themselves precious little time for engaging with our most important asset -- our people. At the end of the day that

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Posted on: 04-5-2011
Posted in: Behavior, Coaching, Contagious Leaders, Contagious Leadership, Culture, Employee engagement, Leadership

Executive Leadership Coaching: Build Strength, Not Weakness 0

The greatest breakthroughs happen after major breakdowns. Leadership bench strength will be a huge factor in the coming recovery. Those organizations that build strong benches will win. Every other organization will either lose of barely hold on. Allowing your leaders to take risks, try, and even fail on occasion will build strength from real experience.

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Posted on: 03-21-2011
Posted in: Contagious Leaders, Contagious Leadership, Culture, Leadership, Strengths, Success, teamwork

Executive Leadership Coaching: Do Not presume to know 0

I witnessed something remarkable recently. After delivering the opening keynote speech for First American Equipment Leasing's annual sales kick-off meeting, the Chairman and co-founder, delivered his state of the company address. I have seen and heard these hundreds of times. The Chairman/CEO runs through the results from the previous year, acknowledges a few folks, talks

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Posted on: 01-28-2011
Posted in: Coaching, Contagious Leaders, Contagious Leadership, Culture, Leadership, Mission, Success, Unforgettable Experiences

How to Stop Promoting a Fire Extinguishing Culture 1

In the beginning, it is common and even necessary, for the head of a company or department head to be involved in everything, from project development down to each project’s fulfillment; however, at some point, this person will realize that there is only so much he can do himself. Steve Brewer owns a technology development

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Posted on: 09-28-2010
Posted in: Contagious Leaders, Culture, Leadership

Hand Write It to Show How Much You Care 0

Outstanding leadership is now manifesting through one of the oldest forms of communication, the handwritten note.  Writing personal thank you notes expresses how you feel about aspiring leaders and their value to your company.  The hidden message behind a written note of praise is that “I truly appreciate you.”  Handwritten notes can greatly help you

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Posted on: 08-24-2010
Posted in: Culture, Leadership, Motivation, Passion, Strengths, Success

Who’s Got Your Back? 0

Change, dreadful change!  It is amazing how hard we, human beings, reject change, and even more when it is forced on us. So, don’t be surprised if, in the beginning, the people in your organization appear nervous and cynical about any changes you want to introduce, even if they clearly are for good. In order

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Posted on: 07-12-2010
Posted in: Coaching, Culture, Focus, Leadership, Motivation
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