Noah Plumb is an inspiring GoDaddy.com employee. When Eric Keosky-Smith arranged for the Fountain Hills Leaders Institute to meet with Warren Edelmann, COO of GoDaddy.com and to tour the facilities last year, we had no idea that we would still be thinking about Noah. Noah gave us the tour.

It occurred to us that we rarely hear an employee so enthusiastically rave about their company, passionately engaged with the success of GoDaddy.com as he constantly offers up suggestions to grab more market share, expand products and boost morale even more. And GoDaddy.com has had something to do with this relationship as they warmly embrace and encourage even more suggestions from Noah. Noah proclaims that he is a lifer at GoDaddy.com, he drank the cool-aid!

Noah is a Contagious Leader!  Congratulations, Noah!

If you would like to nominate someone, feel free to send us an email by clicking here, and we would love to consider them!  Please tell us a bit about them and what makes them Contagious in their leadership.

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We recently traveled to Baltimore to visit relatives and participate in a fund raiser for the Baer School, which Bev’s sister Debbie Kastendike, her uisband Graham and their sons Eric and Christopher and his wife Ashley are deeply involved with.  The plan was to have an affair at the Legends of Sport Heroes right near Camden Yards where to Baltimore Orioles still play. A special treat would be an appearance by Joe Flacco, Quarterback for the Baltimore Ravens. With all the controversy about and around “star athletes” these days I wasn’t so sure that the QB’s appearance was anything worth getting all excited over. Boy, was I wrong!

Joe Flacco impressed each of the 200 people there, including the biggest doubting Thomas of all, me.

Joe Flacco and the Kids of The Baer School

Joe and more Kids

Eric Kastendike, Joe Flacco and Christopher Kastendike

Joe Flacco and Ashley kastendike

Joe and another Baer School Charmer

To watch him was to learn about him. He began quietly, appearing a bit shy at first. Then as we entered the room where the kids were he began to be more lively. For the last picture above he actually asked if the little girl would like to have a picture taken. He didn’t presume she wanted the shot, nor did he walk away relieved that he avoided yet another inconvenience. No, he asked if she would like a picture.

Most of these kids had no idea who Joe Flacco is, nor did they care. They only knew that he enjoyed being with them, paying attention to them, talking with them, smiling with them. They loved him for that and so did the delighted people that came to help the Baer School.

That night, we all saw a side of Joe Flacco, and perhaps other “star athletes” that made us revisit our attitudes toward all athletes. Perhaps they are not all thugs and bad boys. Perhaps a few, like Joe Flacco, are really good guys that just dress up like athletes and happen to get paid a lot of money for doing so. This doesn’t make them bad. In fact, it just helped prove a really important point for all of us. Despite what the world may look like from time to time, good guys really do finish first.

Be Well & Be Contagious!

John

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• emotion,
• energy, and
• enjoyment.

Practice them and watch your passion rise.

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When we could have purchased this light in any one of 100 places in Arizona we chose to buy it in Puerto Vallarta, Mexico? Why? Because now the light has a story and that makes it an experience. What kind of stories are you creating with and for your employees and customers? What reasons are you giving employees and customers to keep returning and expand their loyalty?

Loyalty and employee retention is all in the stories and the stories are about CUEing, Creating Unforgettable Experiences.

John lugging the infamous light through Puerto Vallarta

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